MANAGING CONFLICT
 
Overview
This online Managing Conflict course is aimed at all staff. This e-learning conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This course will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
 
Description
Learning Outcomes
 
What is conflict management
Recognising aggressive behaviour
Workplace violence and bullying
Escalation and triggers
Verbal and non-verbal communication
Stages of conflict management and personal safety
Minimising conflict and taking a positive approach
Responding to aggressive and threatening behaviour
 
Duration
 
60 mins
 
Refresher Requirements
 
Refreshed in accordance with your company guidelines, local and national authoritative guidelines and any regulatory requirements